BuildPair Marketplace Standards

Profiles, jobs, quotes, credentials, reviews and messages must be honest and materially accurate. Do not impersonate another person or business, fabricate qualifications or completed work, hide important exclusions in a quote or deliberately misrepresent a job.

Tradespeople must only offer work they are competent and legally permitted to perform. Where registration, licensing, certification, insurance or specialist permission is required, the tradesperson remains responsible for holding and maintaining it.

Homeowners should post genuine work with enough information for a tradesperson to make a sensible initial decision. Spam, duplicate bait listings, unlawful requests and deliberately misleading budget, location or scope information may be removed.

Do not buy, trade, fabricate or manipulate reviews. Do not threaten or reward another user for a misleading rating. BuildPair may investigate or remove reviews where the underlying marketplace record does not support the claimed experience.

Where the project scope changes, both sides should record what is changing, the effect on price or timing and any approval required before additional chargeable work proceeds. This reduces the classic “I thought that was included” dispute.

Users can report marketplace concerns. BuildPair may review messages, job records and account history reasonably necessary to investigate a report, apply proportionate restrictions, preserve evidence, remove content or suspend an account under the Terms of Use.

BuildPair provides marketplace information and workflow tools but does not itself carry out the building work. Users remain responsible for choosing who they contract with and for making checks appropriate to the job.